Terms and Conditions

Review required before launch. These terms are a drafted starting point, not legal advice. Have them reviewed by a qualified adviser, and replace every bracketed placeholder, before you rely on them.

Last updated: 24 August 2026

1. About these terms

These Terms and Conditions govern your use of this website and your purchase of products and services from Whitehill IT Solution (“Whitehill”, “we”, “us”). By using this website or placing an order, you accept these terms. If you do not accept them, please do not use the site.

• Registered name: [REGISTERED LEGAL NAME]
• Registered address: [COMPANY POSTAL ADDRESS]
• Email: [COMPANY EMAIL]

2. Definitions

• “Products” means software products, WordPress themes, plugins and other downloadable items sold through this website.
• “Services” means consulting, development, implementation, hosting, support, audit and related professional work.
• “Deliverables” means the work product we produce for you under a Services engagement.
• “Order” means your purchase of a Product, or an accepted proposal, quotation or statement of work for Services.

3. Use of this website

You may browse this website and download material for your own reference. You must not:

• attempt to gain unauthorised access to the site, its server or any connected system;
• probe, scan or test the vulnerability of the site without our written permission;
• interfere with the site’s operation, including by introducing malware or launching a denial-of-service attack;
• scrape, harvest or bulk-download content except as permitted by our robots directives;
• use the site to send unsolicited commercial messages; or
• reproduce, republish or resell our content without permission.

We may suspend or withdraw access to the site, in whole or in part, without notice.

4. Accounts

Some features require an account. You are responsible for keeping your credentials confidential and for all activity under your account. Tell us promptly if you believe your account has been compromised. We may suspend or close an account that is used in breach of these terms.

5. Orders and pricing

Product prices are shown on the relevant product page. Services are quoted individually. We may change prices at any time, but a change will not affect an Order we have already accepted.

Your Order is an offer to buy. A contract is formed when we confirm the Order, or in the case of Services when both parties sign or otherwise accept a proposal or statement of work. We may decline an Order, for example where an item is unavailable, where a price or description was published in error, or where we suspect fraud.

Unless stated otherwise, prices exclude applicable taxes and duties, which are added at checkout or invoiced separately.

6. Payment

Products must be paid for in full before download. Services are invoiced as set out in the applicable proposal — commonly a deposit on signature with the balance on milestones or monthly in arrears.

Invoices are payable within [PAYMENT TERMS, e.g. 15 days] of the invoice date. We may charge interest on overdue amounts at [LATE PAYMENT RATE, e.g. 1.5% per month], and may suspend work or access while an invoice is overdue.

7. Digital products: licence

Products are licensed, not sold. Subject to payment and to these terms, we grant you a non-exclusive, non-transferable licence to use the Product as follows:

• Single-site licence: use on one production website that you or your organisation owns or operates.
• Extended or multi-site licence: use on the number of sites stated on the product page or in your licence record.

Unless the product page says otherwise, you may not:

• redistribute, resell, sublicense or make the Product publicly available;
• remove or obscure copyright, licence or attribution notices; or
• use the Product to build a competing product for distribution.

You may modify a Product for your own use. We do not support modified copies, and modification may prevent future updates from applying cleanly.

Where a Product includes third-party open-source components, those components remain governed by their own licences, which take precedence over this section for those components.

8. Updates and support

Where a Product includes updates and support, the period and scope are stated on the product page. Support covers installation, defects and configuration questions about the Product as supplied. It does not cover customisation, third-party plugin conflicts, server administration or training, which we can quote for separately.

After the included period expires, the Product continues to work but you will not receive further updates or support unless you renew.

9. Services

Services are delivered as described in the applicable proposal or statement of work. That document governs scope, timetable, fees, acceptance criteria and assumptions, and takes precedence over these terms where the two conflict.

Delivery depends on your cooperation. Where you are responsible for access, approvals, content, test data or third-party coordination, delays on your side may move dates and may increase fees. Changes to agreed scope are handled by written change request.

10. Intellectual property in Deliverables

We retain ownership of our pre-existing materials, tools, libraries and know-how. On full payment, we assign or licence to you the Deliverables created specifically for you, as set out in the applicable statement of work. Where nothing is stated, you receive a perpetual, non-exclusive licence to use the Deliverables for your internal business purposes.

We may reference the engagement and use non-confidential screenshots in our portfolio, unless you tell us in writing not to.

11. Your material

You retain ownership of content, data and materials you provide. You grant us the licence we need to use them to deliver the Order. You confirm that you have the rights to provide them and that our agreed use will not infringe anyone else’s rights.

12. Confidentiality

Each party will keep the other’s confidential information confidential, use it only for the purposes of the engagement, and protect it with reasonable care. This does not apply to information that is public through no breach, independently developed, or required to be disclosed by law.

13. Warranties and disclaimers

We warrant that Services will be performed with reasonable skill and care by suitably qualified personnel, and that Products will substantially conform to their published description at the time of purchase.

Beyond that, and to the extent the law allows, the website, Products and Services are provided “as is”. We do not warrant that they will be uninterrupted or error-free, that defects will all be corrected, or that they will meet requirements we have not agreed in writing. We are not responsible for third-party software, hosting or services we did not supply.

14. Limitation of liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for loss of profit, revenue, business, goodwill, anticipated savings, or for data loss where you have not maintained reasonable backups, or for any indirect or consequential loss.

Our total liability arising out of or in connection with an Order is limited to the amount you paid us for that Order in the [LIABILITY PERIOD, e.g. 12 months] before the claim arose.

15. Indemnity

You will indemnify us against claims arising from your breach of these terms, your misuse of a Product or the website, or a third-party claim that material you supplied infringes their rights.

16. Suspension and termination

Either party may terminate a Services engagement as set out in the applicable statement of work. Either party may terminate immediately if the other commits a material breach that is not remedied within [CURE PERIOD, e.g. 30 days] of written notice, or becomes insolvent.

On termination you must pay for work performed and expenses committed up to the termination date. Licences granted for unpaid Products or Deliverables terminate automatically.

17. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, strike, failure of utilities or telecommunications, or government action. Payment obligations already accrued are not suspended.

18. Third-party links and services

This website may link to third-party sites and integrate third-party services. We do not control them and are not responsible for their content, availability or practices. Your use of them is governed by their own terms.

19. Changes to these terms

We may amend these terms. The version in force when you place an Order applies to that Order. Continued use of the website after an update means you accept the updated terms.

20. Governing law and disputes

These terms are governed by the laws of Nepal. The courts of [COURT / DISTRICT, e.g. Kathmandu] have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.

Before starting proceedings, the parties will attempt in good faith to resolve the dispute by discussion between senior representatives for at least 30 days.

21. General

• If a provision is found unenforceable, the rest remains in force.
• A failure to enforce a right is not a waiver of it.
• Neither party may assign the agreement without the other’s written consent, except to a successor of its business.
• Nothing here creates a partnership, joint venture or employment relationship.
• These terms, with the applicable Order documents, form the whole agreement between us on their subject matter.

22. Contact

Questions about these terms can be sent to [COMPANY EMAIL], or by post to [COMPANY POSTAL ADDRESS].